GENERAL TERMS AND CONDITIONS FOR RETURNS AND REFUNDS

These terms and conditions govern the procedures for returning purchased goods and the related refund policies applied by the company AQUILA CORDE ARMONICHE S.r.l. a socio unico, in accordance with the legislation in force and, specifically, with the provisions of Legislative Decree 206/2005, as subsequently amended and supplemented (the “Italian Consumer Code”).

CHAPTER I – EXERCISE OF THE RIGHT OF WITHDRAWAL

Art. 1 – Scope of Application 1.1. Pursuant to and for the purposes of Art. 52 of the Italian Consumer Code, the Client qualifying as a “Consumer” has the right to withdraw from the purchase contract, without any obligation to provide a reason and without penalty, within the strict deadline of 14 (fourteen) days. 1.2. The aforementioned period begins on the day the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the goods.

Art. 2 – Exclusions 2.1. In accordance with Art. 59, paragraph 1, letter e) of the Italian Consumer Code, the right of withdrawal is excluded for the supply of sealed goods which are not suitable for return for reasons related to product protection and integrity once they have been opened. 2.2. This category includes sets of strings whose packaging has been opened or tampered with, and/or whose contents have been used or installed on an instrument, as such actions irreversibly compromise the original state and quality of the good.

Art. 3 – Procedure for Withdrawal and Return 3.1. The Consumer must communicate their intention to withdraw from the contract by means of an explicit declaration, to be sent via e-mail to aquila@aquilacorde.com within the deadline specified in Art. 1. 3.2. The return of the goods shall be carried out at the Consumer’s own care, expense, and risk to the address specified below:

Aquila Corde Armoniche S.r.l. Via Aviano, 20 – 36030 Caldogno (VI) – Italy 3.3. The direct costs of returning the goods shall be borne entirely by the Consumer. The goods must be returned intact, in their original packaging, complete in all parts, and without having suffered any damage.

Art. 4 – Refunds 4.1. Upon receipt of the goods and after positive verification of their integrity, the Company shall refund the payments received from the Client for the purchase of said goods. 4.2. The refund will be processed no later than 7 (seven) working days from the receipt of the returned goods, using the same payment method used by the Client for the initial transaction, unless otherwise agreed.

CHAPTER II – LEGAL GUARANTEE OF CONFORMITY

Art. 5 – Object and Duration 5.1. All goods sold by AQUILA CORDE ARMONICHE S.r.l. are covered by the legal guarantee of 24 (twenty-four) months for any lack of conformity, pursuant to Articles 129 et seq. of the Italian Consumer Code. 5.2. A lack of conformity is defined as a manufacturing defect that renders the good unfit for its intended use or not in conformity with the description provided.

Art. 6 – Limitations of the Guarantee 6.1. The legal guarantee does not cover defects or damages resulting from normal wear and tear, improper or negligent installation or use, or from external causes attributable to structural defects of the Customer’s musical instrument (e.g., abrasive saddles, faulty machine heads).

Art. 7 – Reporting of Defects and Verification Procedure 7.1. The Client must report the lack of conformity within a period of 2 (two) months from the date of its discovery by sending a notice via e-mail to aquila@aquilacorde.com. 7.2. For the purpose of investigating the claim and for the technical assessment of the alleged defect, the Client is obliged to provide the following information: a) The purchase order reference; b) The identification code of the string set; c) Specification of the string affected by the defect; d) The vibrating length (scale length) of the instrument; e) A detailed description of the observed defect, accompanied, where possible, by photographic evidence.

Art. 8 – Remedies 8.1. The Company’s Technical Department reserves the right to examine the information provided to ascertain the existence of the lack of conformity and its attributability to a manufacturing defect. 8.2. In the event of an ascertained lack of conformity, the remedy provided by the Company shall primarily consist of the restoration of conformity by means of a free replacement of the good. Shipping costs for the replacement shall be borne entirely by the Company. 8.3. A refund of the price is excluded, except in highly exceptional cases, the assessment of which is at the sole discretion of the Management, following a specific and duly motivated request from the Client.

CHAPTER III – COMPANY DETAILS

Art. 9 – Seller’s Information AQUILA CORDE ARMONICHE S.r.l. a socio unico Registered Office: Via Aviano, 16 – 36030 Caldogno (VI) – Italy Tel: +39 0444 986972 / +39 0444 987085 – Fax: +39 0444 986777 VAT No. and Business Register VI 02295710244 – REA No. VI-220772